062 -- The Office - Job Interview II

作者: 「用代码打点酱油」   播客: 「EnglishPod-听播客学英语」   微信公众号: 「打点酱油」
a

Thanks for coming in today, did you have any trou- ble finding us? Please take a seat.

b

Thank you.

a

So, let’s get started; tell me a bit about your edu- cational background.

b

Sure! Well, I graduated with honors from Chester- ton University with a major in Business Adminis- tration, with a specialization in Information Man- agement, and I minored in psychology. I chose this course of study for two reasons: I wanted to gain some practical, marketable skills, which the information management track provided, and I also feel that interpersonal skills are essential for professional success, hence the minor in psychol- ogy.

a

Interesting. And, your postgraduate studies?

b

Well, I am really passionate about consumer be- havior, so I pursued a master’s in that area. I also strive to keep my professional skills current, so I continuously attend seminars and conferences related management and customer service.

a

Very good. Now, tell me a little bit about your work experience. I see here that you previously worked at Oracle.

b

Yeah, I worked as their customer support man- ager, which brought me a breadth of experience in both client care, and process management. I supervised and coordinated the customer support team as well as implemented new strategies to achieve better customer satisfaction.

a

Interesting...

b

Yes, in this position I was able to make some pretty significant contributions to the overall suc- cess of the company. With the different initiatives that we implemented, we lowered our churn rate to about five percent, which had a direct impact on revenue.